Golden Tulip Downtown Abu Dhabi

Abu Dhabi
3 months ago
Views: 43

Price:

Favourite

Golden Tulip Downtown Abu Dhabi
Al Danah – Zone 1 – Abu Dhabi – United Arab Emirates
Rating: 3.5
Rated count: 564

Abu Dhabi

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najdi@uaerestau.com
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- by: Олег Умаев
- 3 months ago
I booked this hotel because they have a pool but it was always closed and I didn’t swim or sunbathe my whole vacation, the rooms in the hotel don’t match the photos, they are dirty and have a lot of stains, when I checked in I had to wait 40 minutes to be registered because they couldn’t find my reservation that I made on the website.
The room also smelled strongly of cigarettes.

If you are going to Abu Dhabi, I highly recommend choosing another hotel.
- by: Shahzaib Mavia
- 3 months ago
Dear Mr Adil I am writing to express my heartfelt appreciation for the outstanding housekeeping services you provided during my recent stay at the Golden Tulip Down Town. Your dedication, professionalism, and meticulous attention to detail made my experience at the hotel truly exceptional.From the moment I checked into my room, it was evident that a great deal of care and effort had been put into ensuring that every aspect of my stay would be comfortable and enjoyable. The room was impeccably clean, and the fresh, inviting atmosphere immediately set a positive tone for my stay. The cleanliness and orderliness of the room were consistently maintained throughout my visit, reflecting your unwavering commitment to excellence.I was particularly impressed by the small, thoughtful touches that you incorporated into your daily routine. The neatly arranged toiletries, the perfectly made bed, and the careful placement of amenities all contributed to a sense of luxury and comfort that exceeded my expectations. These details, while seemingly minor, had a significant impact on my overall experience, and I greatly appreciated the effort you put into ensuring that everything was just right.Your professionalism and friendly demeanor were also greatly appreciated. Each time we crossed paths, you greeted me with a warm smile and a courteous attitude, which made me feel welcome and valued as a guest. Your willingness to go above and beyond to accommodate any special requests or preferences I had was truly commendable. It is clear that you take great pride in your work, and your dedication to providing exceptional service did not go unnoticed.One instance that stands out in particular was when I had a minor issue with the room’s air conditioning unit. Your prompt response and swift resolution of the problem were greatly appreciated. You not only fixed the issue efficiently but also followed up to ensure that everything was functioning correctly and that I was comfortable. This level of attentiveness and commitment to guest satisfaction is rare and speaks volumes about your work ethic and dedication.In a world where exceptional service is often overlooked, I wanted to take a moment to acknowledge and celebrate your hard work. Your contributions to my positive experience at the Golden Tulip Down Town were invaluable, and I am truly grateful for everything you did to make my stay memorable. You are a credit to the hotel and the hospitality industry as a whole.Please accept my sincere thanks and appreciation for your outstanding service. I hope that your exemplary efforts are recognized and celebrated by your colleagues and supervisors. I look forward to returning to the Golden Tulip Down Town in the future, and I will certainly be recommending your exceptional housekeeping services to others.
- by: Deepesh Bose
- 3 months ago
Excellent hotel with in the budget. The room was very spacious and clean. I loved the colour combination that used in the rooms. The staff were friendly and helpful.The location was perfect for easy access to the city centre. I would definitely stay here again
- by: Isuri Peiris
- 3 months ago
A nice place to have dinner. Small dinner buffet but clean and quite place. You can have your food peaceful as it is not crowded. Tasty food for fair price. Rinzin is always there to assist you and attentive and helpful
- by: oshan arachchige
- 3 months ago
I am writing to formally complain about the behavior of the duty manager TAYB during my stay at your hotel. My partner and I checked in today, 19th July 2024 with the intention of celebrating my birthday, but unfortunately, we decided to check out after just five hours due to the unacceptable conduct we experienced.

From the moment we approached the reception about bringing our visitor, the duty manager was rude and unprofessional. When we informed him that we were expecting a visitor to join our birthday celebration, he refused to allow our guest to come up, despite us having made prior arrangements. His tone was condescending and dismissive, making us feel unwelcome and uncomfortable and he refused to give us any reason why it is not allowed.

When we tried to explain our situation, he spoke to us in an unprofessional manner, further escalating the situation. This level of discourtesy and lack of respect is not what we expected from a hotel of your standing. Additionally, he used this words to us (“i’m really happy not to see you again” .. “ it’s not my problem” .. “ I will not give you back anything about refund”) this such behavior from a hotelier staff is really unacceptable.

As paying guests, we expect a certain level of professionalism and respect from the hotel staff. The behavior of the duty manager not only fell short of these expectations but also ruined what was supposed to be a special occasion. This experience forced us to cut our stay short and seek accommodation elsewhere.

I kindly request that you address this issue to ensure future guests do not encounter similar treatment. Additionally, I would appreciate it if you could consider a refund or compensation for the inconvenience and distress caused.

Thank you for your attention to this matter. I look forward to your prompt response.